General Terms and Conditions
andys coworking company GmbH
1. Scope
These GTC apply to all contracts between andys coworking company GmbH (registered office in Vienna, Gumpendorfer Straße 19, 1060 Vienna, registered as FN 485263 y) and customers regarding access to office space and workspace usage rights at andys locations, as well as associated services such as meeting-room bookings and printing services.
2. Conclusion of contract via the andys web shop
Customers can book various membership types (Flex-Access, Fix-Desk, Flex-Everywhere, Meet-Up, Daily Pass) through the online platform. The contract becomes effective upon written confirmation by andys and payment of the first monthly usage fee by credit card.
3. Contracts outside the web shop
Customers may request Private Office memberships. Customer requests constitute invitations to andys to submit an offer. Information provided in advance is non-binding. Written email offers become binding upon timely payment of the first monthly fee plus deposit (within 5 business days).
4. Subject matter of the contract
andys provides time-limited office workspaces, meeting rooms and technical infrastructure. Access extends to named employees. Users may not transfer memberships without approval — violations entitle andys to immediate termination. Flexible workspaces operate on a "first-come-first-serve" basis without guaranteed availability.
5. Fees
Monthly usage fees are due from the second month onwards by the 3rd of each month. In the event of payment default exceeding 8 business days, access is blocked. Usage-based services beyond the free allowances are charged additionally in accordance with the rates in the member portal.
6. Price adjustment upon renewal
andys may adjust the fees upon contract renewal to the currently published rates. Customers receive notice 14 days before the notice period expires.
7. Value protection (indexation)
The fees include value protection based on the Austrian consumer price index (base year 2020). The monthly amounts are adjusted proportionally to index changes; downward fluctuations are not taken into account.
8. Deposit
Required for Private Office contracts, the deposit secures the customer's obligations. andys may offset the deposit against outstanding amounts and refunds any remaining balance after the end of the contract.
9. Charges
Customers bear all charges associated with the membership. andys may invoice government levies for office rental agreements. Charges are payable within 3 business days of invoicing.
10. Contract term and termination
Contracts begin in accordance with section 2.2 or 3.5 with minimum terms and automatic renewal periods, unless written notice is given before the deadlines expire. Monthly memberships can be cancelled by the 25th. Ordinary terminations follow the agreed notice periods and effective dates (end of month). Extraordinary terminations take effect immediately in the case of a material breach of contract (14-day grace period), payment default (14-day notice after 8 business days of default) or repeated violations of the house rules despite written warning. Contractual penalty for an extraordinary termination caused by the customer: two monthly fees.
11. Service disruptions
If andys cannot provide access within 14 days of the start of the contract, either party may withdraw from the contract and receive refunds. Closures for maintenance or official orders allow a temporary suspension; refunds apply for periods exceeding 14 days. andys may carry out inspections during business hours with prior notice.
12. Customer obligations
Members must observe the house rules, report changes of address without delay, inspect facilities on arrival, obtain written approval for personal IT infrastructure, fully vacate premises upon departure, use facilities only for the stated purpose, avoid alterations, properly maintain areas and report damage immediately. Members are liable for damage caused by themselves or their authorized guests. Customers must take out appropriate insurance and avoid competing businesses, disruptive activities and unlawful conduct. All applicable laws must be observed.
13. Limitations of liability
andys assumes no responsibility for stolen items or cloakroom losses. For property damage (excluding personal injury), andys is only liable in the case of intentional acts or gross negligence — not for service outages due to technical problems, strikes or force majeure. Consequential damages are excluded. Liability caps: unlimited for death/injury; EUR 1 million for property damage; and 125% of the total fees paid (max. EUR 50,000) for other claims. Claims lapse 6 months after discovery.
14. Data protection
Both parties comply with Austrian data protection law. andys collects personal data to manage relationships and to ensure legal compliance. Data may be shared within the group of companies; customers may withdraw their consent at any time. Electronic access logs record entries for security purposes; video surveillance is retained for a maximum of 72 hours (with exceptions for evidence in the event of incidents).
15. Applicable law
Austrian law applies, with the exclusive jurisdiction of the Vienna Commercial Court.
16. General provisions
These GTC and the signed offers constitute the entire agreement. Previous agreements are void. Amendments require written confirmation. andys may amend the terms with one month's prior notice; silence is deemed to be consent.
Annex 12.1: andys Rules — House Rules
Professional conduct, respectful interaction and careful handling of equipment are required. Keep an appropriate noise level, keep areas clean, take personal belongings with you, use meeting rooms for conversations, observe waste separation and no pets (except with Private Office approval). Guests are welcome via meeting-room booking or day passes. Flex-Access requires single-workspace use; Fix-Desk allows storage of personal items. Short phone calls at the desk are permitted; longer conversations in phone booths (max. 30 minutes). Meeting-room bookings require prior notice and tidying up afterwards. Mail acceptance is limited to holders of the Registered Office add-on. Kitchen surfaces must be cleaned; dishes belong in the dishwasher. Smoking indoors is prohibited. Observe fire safety. Personal valuables are left unattended at your own risk. The last member to leave must switch off the lights, close the windows and turn off the air conditioning. Violations of the rules result in individual consequences.